レベッカミンコフのインスタグラム(rebeccaminkoff) - 12月30日 05時28分

I’ve been horrified to hear/see/read – from a number of loyal and vocal customers – that we’ve let some of you down this holiday season.
I’m sorry.
This company started as a dream I had in my high school costume department. As we’ve grown beyond my bedroom, we’ve done our best to build the kinds of systems and infrastructure that have allowed us to build a loyal following all over the world.
Behind the scenes, we’ve worked on two major infrastructure initiatives this year.
First, we’ve moved our website to a best in class back-end system designed to be faster, more stable, and more responsive to customer preferences. So far, that project has exceeded our expectations.
To keep up with growing demand, we’ve also moved to a new third-party warehouse facility. It has become increasingly clear that our new partner hasn’t kept up with our expectations, their contractual commitments, or our peak season customer demand.
We and they are working around the clock to identify and resolve open orders. We’re working with them to identify a solution to make sure that we have the opportunity to earn back our most valuable asset, the trust and support of our most loyal customers.
Although we’ve long planned to close our offices during this holiday season, to give our team the chance to rest and reconnect with their friends and their families, our customer team - and others - are working diligently to address open orders. We’re going to fix this.
With gratitude now and always,
Rebecca ❤️

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