アメリカン航空のインスタグラム(americanair) - 4月10日 06時54分

Nobody:
Us: #TailTuesday, baby!!!
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📸: @diecastryan
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mndagostino @americanair I just have to say that on Sunday June 23rd I had the worst airline customer service experience. After landing in Dallas Fort Worth from LA for a connecting flight to NY my flight was delayed multiple times as we sat on the runway and eventually canceled. Upon waiting in line to figure out how to get to NY not one customer service assistant was kind or helpful. At 11pm i was stranded at the DFW airport. No hotel vouchers or even food vouchers were given to anyone on the flight. American couldn’t get me on a flight until two days later so I took it upon myself to book myself on a different airline ensuring that I would get to NY on Monday. After being told my luggage was in baggage claim (I was forced to check my carryon) I went to go get it and was met with no luggage and told that it would be 30 minutes to 6 hours. After a long night of waiting and dealing with unprofessional baggage claim assistants who accepted bribes to personally go downstairs and get luggage (1. $40 2. Pickle) my luggage still didn’t show up after 6 hours. I had to speak with additional customer service representatives to figure out how to get my luggage back. Will never fly American again.

choco_pangyo Hi I booked business class ticket from Melbourne to Honolulu using AA mileage . However , upon checked in in Auckland airport , I was told that my booking was economy class . I showed them my booking record shows business class as redeemed the point for business not economy. They told me that it’s not their fault as AA system shows economy . End up they allocated me a seat in economy. I was very angry and disappointed about this as they are very unprofessional and told me that they do not partnered with AA not sure why I can use AA to redeem Hawaiian airline . I was told that the flight is fully booked . I have to take the economy seat . I had to choice to take economy . End up there was an empty seat in the business and they moved me to business based on loyalty . The whole experience was terrible and very unprofessional. The ground staff kept telling me that I booked economy not business . This is ridiculous. Email and msg there . No reply at all!!

altaicher Review of flight from MIami to LAX 5/22/19 My wife, our two year old son, our seven year old son and myself were placed in the last row of the plane with seats that didn’t recline right next to the bathrooms. The bathroom was non stop busy the entire flight with a line formed in the isle next to our seats for almost the entirety of the flight. With the foul smell of other passengers feces for me and my family the entire flight. There were obviously not enough bathrooms for the amount of people on the flight. 180 people in economy class and three bathrooms two of which were directly behind our non reclining seats. We paid the same price as everyone else but had a completely different experience. Also no free food on a 5 hour flight is disrespectful and pathetic. Your flight crew was also exhausted and unhappy. Obviously you don’t treat your employees well either. Regrettable.

kerbear1029 @americanair I will NEVER fly with you again after the HELL I have gone through thanks to you losing my luggage, downgrading my flight, sending me to an airport an hour away from where i needed to be, going on a week long cruise with NO LUGGAGE & having one of your reps talk to me like I was an idiot! I am so done!!!! I want my refund & to never fly with you again! I am spreading my story all over social media to make everyone aware of how HORRIBLE you are!

jcubced @americanair you never cease to amaze me on how unreliable and inaccurate your scheduling is. I had to re-book, due to a delay which would have caused me to miss my connector. Re-booked only to be delayed TWO more times. Not to mention several of your flight attendants are rude and have no customer service skills. I will never fly this airline again!!!! #terrible #unreliable #cheap #joke #americaneagle #americanairlines

carolyn_412 Canceled my flight indefinitely (even though in the app it said it was still on time) and didn’t even notify me ! Then when I called they said “we have an account associated with this phone number” but when I finally got in touch with a customer service rep she said they didn’t have my phone number on file (uh your automatic system just told me you did....)

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