MANGOのインスタグラム(mango) - 6月18日 00時03分

Sixties Feel | A summer in the Camargue
A collaboration with @milk_magazine
#MangoKids #Mango #MilkMagazine

[BIHAKUEN]UVシールド(UVShield)

presentlocker Really upset that my order came today and one item was not the one ordered! Phoned customer services who would not dispatch the correct item free of charge standard delivery let alone offer me free next day delivery as an apology? The skirt and top outfit was for a graduation ceremony on Thursday? Customer service very unhelpful, is this really your policy to effectively charge customers for your error?? One unhappy customer.

mango @kelibaldazo Hi. Please don't worry! Once your items arrive at our warehouse we will proceed with your exchange/refund request. MANGO returns take 3-12 working days from the date that the parcel reaches our warehouse. You will be notified by email once the exchange or refund has been processed. Please note that refunds will be made back to the same method used at the time of purchase. We hope this helps! Kind regards.

kelibaldazo Hello. I cannot include the hangers in my return shipping because the box it came in is broken and the hangers are too large to fit in the shipping bag that I have. Is that ok? Will I still get my refund? I'm scared that they might deny my refund just because I didn't include the hangers.

mango @ijameela8 Hi. We regret to hear this. After checking we can see that our customer service team are dealing with your case and will be in touch with you shortly. Please accept our sincere apologies for any inconvenience caused by the delay. Kind regards.

mango @presentlocker Hi. We deeply regret to hear this. Kindly respond with your order number in a private message on www.facebook.com/mango.com or www.twitter.com/mango so that we can look into this for you. Best regards.

putinovd @presentlocker same. They sent me an item in wrong size, the customer service didn't even apologize. It has been 7 days and it's still unclear.

>> 飲む日焼け止め！「UVシールド」を購入する

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