アメリカン航空のインスタグラム(americanair) - 6月29日 06時01分
Our all-LGBTQ flight crew touched down at LGA today to celebrate #WorldPride in NYC! ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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#ClearedForLove #LGBT #LGBTQ #Pride #PrideMonth #Pride2019 #Stonewall50 #AmericanAirlines #AmericanAir
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acroyogaover50
Are you kidding me? How about you support LGBQT+ youth by compensating my son for ruining ALL of his belongings. Everyone...DO NOT fly American Airlines! Maclean flew to Berlin as part of his dance program at New York University and American Airlines lost his luggage. They delivered it 3 days later to the wrong address and when they did finally deliver it to him on the 4th day, literally all of his belongings were soaking wet and moldy! He doesn’t even have underwear. We have been trying to get American Airlines to deal with this ever since but they have done nothing at all! When we called today to ask why his claim is not progressing we had the misfortune of speaking with Jamal from head office who is one of the rudest employees I have ever encountered. First of all, he insisted that American Airlines didn’t even fly to Berlin (seriously?😳) and when he finally figured out that they do in fact fly there on a regular basis, he told us that there are 6000 other people in front of us who have also had all of their belongs ruined in the last week and there was nothing at all he could do to help us. He told us that Maclean will just have to wait indefinitely to have his stuff replaced. I guess, what should we expect from an airline that recently dropped Abby Lee Miller out of her wheel chair and onto the floor and didn’t even do some much as ask if she was ok. The airport staff had to step to help. This all reflects on their company culture and upper management. If EVERYONE could PLEASE SHARE this and go to our TWITTER @frey8erin and @macleanfrey and RETWEET maybe it will catch the attention of someone who can get some help for Maclean as it seems that there is no other way. He will also be posting on his @macleanfrey Instagram tomorrow so if you could also like and comment there, we would really appreciate it. if you ask me 6000 bags ruined every week does not seem like a very good record so we will never fly with American Airlines again and if you like your belongings, I encourage else not to either! #americanairlines #airlineproblems #terriblecustomerservice #americanairlinesproblems #baggageissues @foxnews @msnbc @todayshow
harlemdeville
I have been stranded in New York since Saturday, June 29th.. My original flight, which was scheduled to leave 4:50 pm from LGA to RIC, where I was to catch a connection to DFW. After multiple delays, that flight was canceled. After being told by the gate supervisor (Eugene Alexander, Envoy) that my flight and necessary hotel stay (because there were no flights available that day) would be covered, I was told that was no longer the case due to weather. I went to the AA manager (Orlando) who told me that it was Envoy’s call because they weren’t associated with them. Orlando and the rest of the AA staff were woefully unhelpful. I received ZERO assistance in finding a hotel at a discounted rate for stranded passengers, which I was promised, and I was treated extremely rudely by the gate attendant and supervisor. I went to customer assistance, hoping to get my flight changed and booked so I could book my hotel accordingly. After booking the hotel, the lady at Customer Assistance closed down her computer abruptly while she was supposed to assisting me, saying it was her closing time. When I voiced my objection to her leaving a stranded customer without a flight she and her supervisor walked off, completely ignoring me as if I wasn’t even there. Fast forward to today, my 11am flight was canceled, I was only able to find a new flight to DFW tonight at 7:59 pm. That flight has since been delayed YET AGAIN to 9:30 pm, meaning I won’t arrive in DFW until after midnight, IF this flight doesn’t get canceled as well. Needless to say, I am extremely disappointed with AA’s lack of professionalism, courtesy, and apparent ineptitude. I am truly hoping that you can make this right. I have missed work, spent money that I didn’t have, and I have a family and children back home that are missing me and wondering what is going on. I will make sure to share my experience with as many of your customers as possible, so they can make an informed decision when selecting airlines. Make it right.
jimez_ashby
@americanair I acknowledge and applaud the intent behind this post but I must also state the simultaneous problems within it:
1. It makes this seems as if only LGBTQIA2+ persons are for the celebration of Pride
2. You have essentially outed persons in a manner that is truly problematic especially by stating that it’s an “all-LGBTQ flight crew regardless if they are okay with it...Why did you have to state that this was an all LGBTQ flight crew? Was it a DEI strategy for you all as an organization to identify LGBTQ individuals only to have them be apart of this crew?
3. You have also left your employees out to dry, you have allowed targets to be placed on the persons in this picture because you wanted to show that you have LGTBQ folks on staff, why not allow your privileged straight folks to also appear in support and spread a sense of allyship as well.
Do better...This is a create example of how we celebrate diversity but still lack in the ways of inclusion.
javier.quant
I have lost 4 suitcases and they do not give me information. We leave from Managua to Barcelona with connection in Miami on flight AA0928. Then flight AA0038 from Miami to London Heathrow. Finally we took the BA474 flight to Barcelona. I do not know in which part the suitcases would be lost. In Managua we were told that the suitcases would come to Barcelona and they even put a red ribbon on them so they would know that the suitcases had to come to Barcelona. Today you do not give us any information about the suitcases, yesterday they told me that they would come on the BA480 flight and we were waiting at the airport until 6 and nothing, already tired and starving we had to go disconsolate to our house. To mention that your company did not even bother to keep us informed about the status of our bags. I hope this is solved soon and they give me a coherent and efficient response.
willk09
I challenge American Airlines to a rap battle:
This is a story, all about how, my flight got flipped turned upside down, I’d like to take a minute just sit right there and lemme tell you how American has a hard time getting in the air. In Dallas, my wife and I were delayed, had to get a hotel and rental car to our name, drove home to Austin and found my bag wasn’t there, my only thought was never again American Air. Fast forward a month later and I’ll give it a go, American again hurt us worse than a stubbed toe. Canceled again, oh what will we do, “Take an Uber to San Antonio” for a hundred dollars or two. Get to Charlotte, I think we’re finally there, to be informed our flight to Wilmington would not be square. Sitting in Charlotte now, hoping it’s not delayed again there, but who knows, with American Air?
Update: it was delayed again. Lol, I see you American ?
sarrah_e_hackett
From @sthelenabgc This is unacceptable!! American Airlines has trapped our space camp kids in Alabama for two days. They delayed every flight on the way out, cancelled our flight the way back, screwed up our rebooked flight this morning, delayed and cancelled our next flight out and we are now stuck again. PARENTS PLEASE POST ON THEIR SITE YOUR DISAPPOINTMENT with their incredible lack of customer service or care for our kids.They have done nothing to get our kids home except book us on more flights that they promptly cancel. @americanair #TryHarder!
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