Nordstromのインスタグラム(nordstrom) - 7月8日 07時42分

Everyone’s talking about our Anniversary Sale 💛 #nsale

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hongoo Ohh good to know I wasn’t the only loyal Nordstrom card holder that didn’t receive their #nsale catalog (not even by email) this year. After 15+ years as a cardholder i thought I was kicked to the curb by Nordstrom. I wish Nordstrom would go back to being what they are known for which is customer service and making ALL customers feel valued. I understand you want to reward your top “elite” customers but how many of those are there compared in total to your average or loyal consumers? I mean can a girl just at least get her e-catalog. You don’t even have to pay postage! Is it worth shutting out your other customers to make the few feel more special? Nordstrom’s new nordy club is like the mean girls of shopping - you “can’t” shop with us unless you are an Icon level cause apparently everything will be sold out once it’s open to the regular card holders.

run_ratha_run I’ve been a loyal cardholder for years & your service has been degrading. I had a sales associate sell shoes that were left on the counter on hold for me for 10 minutes so I could run upstairs to pick up some T-shirt’s. Came back down and sure enough they were sold. This is on top of me wandering around the store weighed down with at least 15 items in my hand and not one sales associate approached me. The 3 that I approached apparently were too busy to let me in the fitting room. I don’t know what is going on with your brand but GET IT TOGETHER. This is the only sale I look forward, save for and this is the 2nd year where the service has been atrocious and all the inventory has been a complete nightmare. Whoever manages this sale for your company needs to be fired. PLEASE LISTEN YO YOUR CUSTOMERS!!

awcarter55 Did shop at Beachwood Nordstrom’s last night. Very little on sale compared to previous years. Few people working in shoe department. Tried to try on shoes. No one tried to help me. Found. Salesperson putting away shoes and asked if anyone could help me. She said she’d get someone and walked all the way across the shoe Dept to speak to another sales person who I thought was coming to help me. This new person walked all the way over to tell me that “ the girl” - whoever that was - was busy but would be with me shortly. No one came so I left. Worst service ever. I’ve always loved Nordstroms but this was pitiful. Don’t waste your time on this sale.

ellen21lorraine Yeah, ?Everyone’s talking about the sale, how terrible the customer service has been. How terrible the quality of the products are. The only people hyping the sale are bloggers getting kick backs. Meanwhile the actual shoppers come last. Nordstrom is so busy keeping “influencers” happy, giving kick backs and even their own clothing lines (that are cheap, ill fitting, and will do nothing but sit in a landfill) that customers are last. Read the comments on these threads. Shoppers aren’t happy. No wonder the company is falling into the red season after season.

claudiasfp09 Checked out the sale day it went live- everything is for skinny 20 year olds, nothing for the older demographic. The Eileen Fisher pieces are ugly and terrible like nobody gives a shit about middle age women, not withstanding the fact that they have more money to spend. It’s ageism and it’s bad - and I don’t need a canned response that you will let your customer service know, obviously nobody cares. It’s no wonder the brand is in trouble and rightfully so. I will be contacting your service department to cancel my account, nothing left but crap.

melodie.hewitt Any idea when orders will ship out? I ordered a few items last week and they have still not shipped. Called customer service twice but they couldn’t give me any idea of when to expect the items to ship. I’d love to order the Nuna Rava car seat on sale as my baby needs a new one but I can’t spend $400 on a car seat and wait weeks before it’s delivered. Any idea on when to expect items to ship? I’m surprised that you guys are this far behind on shipping as this is a sale you do every year so I would expect you guys to be prepared.

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