ルフトハンザのインスタグラム(lufthansa) - 7月8日 16時27分
Enjoy an extensive dinner and an outstanding culinary experience at Rot Fai Night Market. #CityOfTheMonth #Bangkok #Lufthansa
[BIHAKUEN]UVシールド(UVShield)
manos_zacharakis
Dear Lufthansa customer service,
I'm writing you to complain:
a) about the massive delay of the flight LH1279 today Monday 8th of July from Athens to Greece that was supposed to depart ATH Airport at 14:20 Hrs local time but it actually departed at 15:20 Hrs and supposed to arrive at 16:20 Hrs and it actually arrived at 17:48.
This resulted in losing 2 ICE trains, and losing the 1st non flexible ticket that I booked resulting in throwing out of the window 48.00 euros and having to buy an additional flexible train ticket for 63.00 euros. In addition I was supposed to arrived in Bonn by 17:46 and up until this moment I have not reach home. I am expecting to arrive at around 19:30 resulting in a total delay of about 2 hours that I was not compansated for and Noone apologized for when I addressed it to the air stewardess.
b) I understand that you have to be stricter when it comes to checks of IDs, passports etc even when travelling within the European union but having selective checks at the airport of Athens and I the airport of Frankfurt based on the looks because I have a beard and a tan is unacceptable. If you want to perfect a check please do it for everyone not the ones that are "Arab looking" or suspicious. For instance when I was in Athens I handed over my ID to the lady of the ground airline handling staff and one of the security officers (I guess he was German) standing next to her ask her right in front of me, - does he speak Greek? I right away responded back to him: - I do fluently, how about you? And then she handover the ID back to me and went through the gate.
I am terribly disappointed of your service, of not even acknowledging the delay, apologizing, offering any compensation and of course of your racist treatment of passenger based on the race, skin and color.
If this is the customer experience and image Lufthansa would like to know for, I'm going to be a detractors of your service within my network and try to avoid as much as possible using your services.
Hopefully I will get a response on this from you,
Best Regards,
Emmanouil Zacharakis
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