west elmのインスタグラム(westelm) - 7月11日 08時57分

@lindsaygraviet's charming living room with our Harmony Sofa + Hera Side Table has got us all 😍😍😍. Share your space by tagging @west elm! #mywestelm #charmingspaces #livingroomgoals #craftsmanhouse #thisoldhouse #naptime #couchnaps

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femishabs_hk Hi @westelm , I'm truly disappointed in your customer service. I've been trying to return a Terrace coffee table that is beautiful but simply doesn't work in my space. Both I and my Modsy design consultant have been attempting to sort this out for weeks now, to no avail! Your local stores are no help and your service team don't respond in a timely manner to emails. You'll have to take this table back, one way or another, return window notwithstanding - I refuse to hold on to a $400 coffee table that I DON'T want to keep!

juliannecantfly This company SUCKS! Don’t buy anything from them, as you can pay $1-2k for furniture and they simply do not deliver. Their customer service sucks so in case you want to be robbed out of $1k, I highly suggest choosing a different business such as @wayfair !! I just ordered similar furniture styles and got it at my expected delivery date which was 4 days after purchasing! West Elm just sucks and @wayfair prices are SO MUCH cheaper than this horrific company :)

juliannecantfly @bankside199 yes it’s almost hilarious. People post on the Facebook posts of the same issues and I’ve seen people complain on Instagram!!!! I have seen that @potterybarn , @potterybarnkids and @williamssonomahome @williamssonoma have very bad reviews as well. All about not delivering customers furniture to them! Get your shit together @westelm , you’re basically robbing people at this point!

trailmix_wa I'm once again reminded by how god-awful West Elm's customer service and price adjustment policies are. I was basically told that I pulled the trigger too soon in buying the product and that I should have waited and purchased it at its lowest sale price...as if I have a crystal ball ?

prim.empoweredcoaching DO NOT BUY FROM WEST ELM! They sold us a chair that we PAID $1200+ for and waited 3 months for, and then we were told the manufacturer canceled the order, and they were sorry. STILL FIGHTING TO GET REFUNDED, 1 YEAR later! Nothing resolved.

martinjdoane Be careful with West Elm. They sold me a table on sale two weeks later sent me an email saying it wasnt available anymore. I then checked the website and it was offered for sale at a higher price than I paid. Very scammy.

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