デルタ航空のインスタグラム(delta) - 7月29日 23時00分

You can’t spell relaxing without LAX.
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Photo: @photographymgc

[BIHAKUEN]UVシールド(UVShield)

mgcannon24 Your NPS from me is 0! I’m extremely disappointed at the experience I had with your airline in the La Guardia airport! I was flying to Maine from Fort Lauderdale and had to make a connection in NY. My FLL flight was delayed but still managed to get to NY 15 mins before my connection’s departure time so we ran like hell. When I landed in La Guardia the aircraft was still at the gate but the doors had just closed. I proceeded to speak to one of your agents who was uncooperative, advised that they would not open the door, and there were no other available flights to Maine for the next 2 days. I told her that was unacceptable and I needed to get to Maine that day! She then found a flight through Detroit with a 24hr layover that would still not get me to Maine when I needed to. Not only did I miss my connection and would not get to Maine that day, but there was also an additional charge to change the flight! I decided to call my travel agency who found a flight through Portland. When your agent overheard the conversation she says “I didn’t know you would be willing to fly to Portland” MIND YOU - I SIMPLY SAID I NEED TO GET TO MAINE AND DID NOT SPECIFY AN AIRPORT. We proceeded to book that flight. When I get to the gate I’m advised that the flight may not make it out because they don’t have a flight attendant! HOW DO YOU NOT HAVE A FLIGHT ATTENDANT FOR A SCHEDULED FLIGHT?? Long story short, they were able convince a flight attendant from another flight to take this one, so I was able to get to Maine. The communication was terrible and your agent was uncooperative, rude, and showed no regard to me or my situation.

creativebohn So that’s what a #delta plane looks like in the air! I wouldn’t know because I am entering day 3 of my honeymoon stuck in an airport. I understood day one bad weather, it happens. But day 2 pilot had food poisoning, and no back up. So you pushed it back to the night where you claim that the co-pilot had a family emergency. But you didn’t know a passenger that works for #southwestairlines overheard the pilot say the co-pilot timed out. Thanks for ruining what should have been an amazing experience with your terrible crisis management and irresponsible staff.

amazonica1 Your staff is always amazing but today I had the best flight ever. Every member was so accommodating from the moment I walked in until the moment we landed. I was on the flight from Fort Lauderdale to LaGuardia 3:48pm today. I just wanted to say thank you to Marlin who made sure to give my boyfriend a birthday shout at my request. He arranged to for ya to meet the pilot and it was amazing #bucketlist. Thank team @delta thank you Marlin you made coming home the best part of our vacation. Thank you!!!!

jimena.montenegro.923 @delta u know whats not relaxing? Flying Delta for the first time and having them loose your carry on bag because they asked u if you could move it to the checked bag compartment since the plane didn't have enough overhead room. And then landing at ur destination and them assuring you that your bag would be in the next flight into the city which it wasn't and having to wear the same travel clothes to a business training session. Is that delta's idea of relaxing?

the_other_silvana I live Delta! A couple of weeks ago I traveled to Santa Monica to see my new grandson for the first time. While waiting to board, I kept thinking how lovely it would be to enjoy a seat in first class. Lo and behold when I got to the boarding counter they reprinted me a boarding pass and I was in first class. Being offered that glass of champagne seconds after I sat down what's the most wonderful thing in the world. Thank you Delta

annabana2003 Delta, every single customer service rep has told me NO and the ones in jfk were flat out rude when I asked for accommodations after a 13 hour delay. No, a free cheese plate doesn't cover the missed vacation day or stress of sitting in an airport for 4+ hours wondering if I was going to make it to my destination.

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