デルタ航空のインスタグラム(delta) - 8月2日 23時00分

Cloud 9 is a stop along the way.

[BIHAKUEN]UVシールド(UVShield) 更年期に悩んだら

stevyd213 My original flight was from Dothan to Asheville on July 19th. After delays and a momentary cancellation of the flight in Dothan, the flight was executed by Delta. A Delta representative in Dothan told me it would be in my best interest to take the flight because my connection to Asheville was delayed due to a late crew member (not related to weather). This means that if I do become stranded in Atlanta I would be given a hotel and compensated for any issues that arise within reason. I took the flight and found my flight to Asheville to be canceled. After hours of waiting on hold and never being called back by Delta’s phone service representatives, I was simultaneously in line waiting two hours to talk to a representative. When I did get to a representative I was told that my flight was indeed delayed due to a late crew member and I could be rebooked for a flight in the morning, or reimburses the remainder of the trip. The rep also told me I would likely be reimbursed for my hotel due to the circumstances, but she was out of vouchers for the hotels in the area. Bottom line... I flew to Atlanta based on the information I was given by a DELTA REPRESENTATIVE. Now I’m being told by corporate that it says no where in the notes for either of my flights was there a late crew member. I do not know how I was told by two delta representatives in person the flight was delayed based on late crew, now told a different story by corporate. Desired end-state: I want my entire flight refunded, my hotel paid for, and my taxi to the hotel paid for. This company put me in a worse position by only taking me half way. I was left stranded in an airport from 10 pm to 2 am attempting to communicate with delta representation. I was also treated disrespectfully by most of the delta representatives throughout this entire process.

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damienchin I tell you Delta better get their pilots and planes under control. 3 times within 3 weeks Delta kept cancelling and cancelling a flight and has never announced it until 11pm everytime because of pilot shortage or pilots going over hours. A trillion dollar company that cant get their act together and all I hear is we are "sorry but". But what? They still dont answer a questions so push you off on another flight the next day. I paid for a certain flight upgraded seats and they push me off until the next day which would of been $300 cheaper. How does an airlines get away with this?

michellemarques4 I booked a flight with you for today that’s been delayed by more than two hours. I called your customer service as soon as I found out to see if I could get another flight out. When I mentioned that United airlines had a flight going out at 6:30pm to the same location, your customer service agent lied and said that all flights departing from EWR were delayed. I just found at that that United flight departed on time, which leaves me waiting at the airport for three hours when that could have easily been avoided.. thanks a lot delta!

olgabrois Delta Air what a disappointment!!!Trip booked 7 months in advance, disabled person, child with special needs and infant traveling with us, we prepare everything in advance!We booked, we called, we reserved. 1 day before the flight all the seats changed and we are stuck in a last row!!What about bassinet request?What about disabled person not being able to access their seat?How can you not care so much about your customers?I am disappointing to the breaking point. And this is for 8 hour flight overseas!Never ever with Delta!!!

rjj1960 #delta I’m not on cloud 9! I’m very frustrated with Delta! You lost my bag on a direct flight from Boston to Bermuda on July 31st. Since then there have been 6 opportunities to get that bag to me and you’ve failed. Delta in Bermuda has been trying to contact Delta in Boston and no one answers. Is this any way to run an airline? What happened to customer service?

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