Tony Hsiehさんのインスタグラム写真 - (Tony HsiehInstagram)「“Good service comes naturally from the satisfied employees who embraced the company culture.” Here are TEN things to know about Zappos customer service: 1. Easy-to-find contact info⁣ ⁣We love it when you call us!⁣ ⁣⁣ ⁣2. Unlimited call times⁣ ⁣Customer service calls at Zappos take as long as they need to take.⁣ ⁣⁣ ⁣3. Friendly, solution-oriented representatives⁣ ⁣When you call us, we’re happy to hear from you! Our phone reps are friendly, helpful and genuinely engaged.⁣ ⁣⁣ ⁣4. No phone tree⁣ ⁣Calling a company with an issue you need help with, and ending up talking to an automaton is arguably one of the Worst. Things. Ever.⁣ ⁣⁣ ⁣5. No scripts⁣ ⁣Every conversation between Zappos representatives and callers is as different as the personalities of the participants.⁣ ⁣⁣ ⁣6. 24/7 call center* Edit: Temporarily customer service hours are 4 AM to 8 PM PT due to COVID-19⁣ ⁣How many times have you finally found the time to take care of your online return, exchange or billing question, only to realize the company’s customer service hours have just ended?⁣ ⁣⁣ ⁣7. Empowered to help⁣ ⁣Here at Zappos, our CLT members are specially trained to make sound decisions on their own by taking ownership of each call’s experience, and any adverse issues the customer expresses.⁣ ⁣⁣ ⁣8. 365-day return policy⁣ ⁣Let’s face it; purchasing something does not guarantee that the item gets used or even opened right away.⁣ ⁣⁣ ⁣9. Free shipping and returns⁣ ⁣One of the biggest reasons many customers choose Zappos is our generous shipping and return policy. ⁣ ⁣⁣ ⁣10. No upselling⁣ ⁣Although Zappos.com is home to over four million items in stock and growing, you won’t find us pushing customers to buy more than they plan. #ZapposCoreValues #DeliverWOWthroughService #TonysRabbitHoleTour *Posted by Michelle, Tony’s Social Team"」5月27日 4時50分