KLMオランダ航空のインスタグラム(klm) - 6月28日 18時12分

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kamisuarez10 @KLM Absolute crap of an airline. On our way to our dream holidays KLM lost all our four luggages! We denied giving our hand luggages as checked in pieces, but thy insisted on taking them and left us with no choice but to give them. First luggage never left the origin place and was reunited with me after 6 days(!), came with an opened lock, with perfumes, clothes, hair straightener missing! Bag was kept in Havana airport for 4 days, only when I started to give out suddenly it was delivered to the hotel within a couple of hours. Other three luggages were sent to Atlanta rather than Havana! Came after two days - one with a broken lock and stuff missing again. Airline doesn’t want to take any responsibility for things they have done wrong! Last time I fly with with a crap airline. We asked for an upgrade on our flight back for ruining our holidays and we heard it’s not possible in any way. The way KLM treats customer should be punished! Worst customer service I’ve ever gotten in my life.

leisefanelli Good Morning! I arrived two days ago from Sao Paulo to Europe to start a 15-day trip through Porto and some cities in France and two suitcases did not arrive with all my clothes and my son. Very sad this situation. Is there anything I can do to find them? Please help me, I still have many days to travel ahead!

klm @katfergerson Hi, at the moment we are doing our utmost best to trace and send all lost baggage to our passengers. Did you try to trace your luggage through our website already? If you need assistance with that please send us a private message through facebook messenger, whatsapp or twitter DM.

tiff.7 KLM turned my dream vacation into a bit of a nightmare ! all my stuff is lost as way plenty of others !! We have no clothes no nothing for our holidays. It’s been two days and still nothing. It’s so unthoughtful. KLM I see I’m not the only one and it’s time to do better ! I want my stuff back

maptostroke Golf is like a love affair. If you don't take it seriously, It's no fun; If you do take it seriously, it breaks your heart. Golf is the closest game to the game we call life. You get bad breaks from good shots; you get good breaks from bad shots – But you have to play the ball where it lies.

katfergerson @klm of course I've done that. I've been trying to get an update for 3 days. What awful service to say you're doing your best and then to provide no meaningful update. I've already sent you private messages and received absolutely zero help. Terrible.

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