ネッタポルテのインスタグラム(netaporter) - 7月3日 04時06分

WELCOME TO #NETSUSTAIN: Our platform for considered, authentic and innovative brands, products and content – a celebration of creativity that's driven by a desire to make fashion more sustainable.
@maggiemarilyn designs collections that are ethical and sustainable as well as beautiful – think dresses, trenches and jackets made from GOTS certified organic cotton, organic wool and recycled polyester. The majority of her collections are also made locally, in close proximity to her studio.
Tap the link in bio to shop your favorite looks from Instagram at #NETAPORTER.

[BIHAKUEN]UVシールド(UVShield)

modeison_ Hi @netaporter, There is an obvious issue with your deliveries and I’m sure you didn’t get to know about it by me telling you. Is it logistic problem with @dhlexpress or is it your warehouse related? Things do happen, I can totally wait. That would be great you can kindly let me/us know that everything is under control so I can stop worrying. Next to impossible to speak to someone through your costumer care line. Please updated us♥️

just_dayna I’ve been calling for days about my orders because something went wrong. I haven’t been able to get in touch with anyone nor has anyone returned my email. I tried going on to cancel my orders because I’m that frustrated with your customer service right now. Is there anyone who can help me?

julivrd Waiting for an order to be SHIPPED since 4 days!! I’ve called the customer care, they don’t know anything and can’t give information about when my package will be shipped. Seriously what happened to you? No problems for 8 years and now I only have issue with you. Unacceptable !!!!!

modeison_ @kathcor it is clearly not caused by the sales, it is not their first sale.. I have orders ‘being processed’ for weeks now. Maybe their software crashed? Whatever is we should at least get an email explaining what has been happening.

kathcor @modeison_ bizarrely I have had a order delivered which I only placed 2 days ago yet I’ve heard nothing about an order placed a week ago! So irritating. Especially the silence from net a porter.

kathcor Waiting for an order to be ‘processed’ for a week! DO NOT buy from this company. If only as much effort was put into customer service as marketing. No emails answered. No calls answered.

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