ネッタポルテのインスタグラム(netaporter) - 7月26日 04時11分

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[BIHAKUEN]UVシールド(UVShield)

rachaelgml Hello. Today I received 4 x The Multi Masking planner gift sets that you collaborated with @111skin on. I bought these as gifts for my sons teachers and gave them out this evening. I just had a call from one of the teachers saying the masks are expired. The other 3 ladies have checked and all of theirs have too. I spoke to your team on the phone and they of course issued me a refund. They also offered me free one time shipping on my next order. For one that really doesn’t cover the expense of me now having to travel to pick up different gifts tomorrow morning and then the travel to his school as he isn’t in tomorrow. The trip to nursery alone is £35 return. I also have to ship one of them individually as she’s already left for the year. This isn’t even considering the time this is now going to take tomorrow. I understand these things happen but this is a massive inconvenience to me. Also very embarrassing and can you imagine if they had for instance used them and it had irritated their skin. I would have been horrified! Also, your representative on the telephone told me that they are now sold out on the website and so aren’t available to buy. This is however not true. I just checked and they are still available to add to my basket. I just don’t want others to buy them if they may irritate their skin etc ? I love @netaporter and @111skin, I understand these things can happen but tbh I did expect better purchasing from yourselves. I hope this can be rectified and they can be removed from your site. Thank you

netaporter Hi @rachaelgml, we truly apologize for any inconvenience and disappointment caused. We quality check all purchases prior to dispatch, however on this rare occasion these standards were not met. We are currently looking into this further for future purchases and appreciate you bringing this to our attention. Thank you.

netaporter Hi @rachaelgml, we are sorry to hear that and for any inconvenience caused. We quality check all purchases prior to dispatch, however on this rare occasion these standards were not met. Please DM us your full name and order details and a member of our Customer Care team will look into this for you.

rachellelee321 This ain’t nothing new my mom use to buy mistakes back in the day from a clothes mill and we had one red one blue / one yellow one green / one black one orange opaque tights and two color shirts etc and kids use to laugh at us l was way ahead of the game 🤣🤣

netaporter @julivrd We are sorry to hear that the service we provide has not meet your expectations recently, and we are happy to look into this matter further. Please DM us with your full name and your order number for assistance. We look forward to hearing from you.

julivrd @netaporter I’ve done it several time you NEVER opened and read the messages. They are still unseen. Have sent several email too. I will just never order again on your site and hope that it’s gonna be the same for a lot of people.

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