アメリカン航空のインスタグラム(americanair) - 7月3日 03時55分

Hey @british_airways, you ready for today's SOCCER match? 😝⚽️
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📸: @aviatorlondon ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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#USAvENG #Soccer #Football #USA #InstaAviation #England #IGAviation #SemiFinal

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bee_the_enigma I've had theeee absolute worst flying experience with American Airlines this summer. I travelled from Texas to Atlanta with my then 3 month old baby in April. My sister, who also has an infant son told me beforehand that based on her experience with Delta Airlines, the perk of travelling with an infant is that you get to board first (that way, you're not rushing to get the baby out of the stroller and you're not hitting everybody you pass by in the aisle with the baby bag etc AND, the flight attendant helps you to place your carry-on in the over head bin). Imagine my disappointment upon finding out that no such perk exists with AA. Welp. I'm not some entitled millennial so I shrugged this off since they don't owe me this courtesy. Fast forward to June 22 - I had a flight from ATL to Miami at 7:20am. Got to the airport roughly 3 hours before the flight and spent over 2 of those hours waiting to get my bags checked. I was like 10th in line. Obviously, I missed my flight. So here I am, at the airport with my now 5 month old baby. I found out from the standoffish AA employee at the gate that my 2 suitcases were en route to Miami, as expected. I headed to the baggage dept to request that the bags be sent back to ATL ASAP. 2 days later (06/24) still no bags. So I called and was asked for a claim number. I wasn't given a claim number. The incompetent employee at the airport just asked that I describe the bags and she took the bag tag info. I assumed that would suffice. Forty minutes later, the rep on the phone gives me my claim number. I also asked if the $70 fee for checked baggage can be refunded (I am a struggling Nursing school student with a baby. Every penny counts.) I am told that the refund will be processed in 7 to 10 business days. 06/25 at approximately 11pm (after being told it would arrive by 4:15pm) one bag is delivered to me in ATL? I call yet again on 06/26. I'm told that my other bag is in Guadeloupe. I asked that the bag be kept in Guadeloupe (my final destination with AA before leaving for Dominica *not the republic*) since it would not get back to ATL before I left on 06/28 (the date I r/s my trip for). I'm assured that the bag will be kept in

acroyogaover50 Ohhh so this is why your employees keep dropping the ball...they are busy playing games! Everyone...DO NOT fly American Airlines! Maclean flew to Berlin as part of his dance program at New York University and American Airlines lost his luggage. They delivered it 3 days later to the wrong address and when they did finally deliver it to him on the 4th day, literally all of his belongings were soaking wet and moldy! He doesn’t even have underwear. We have been trying to get American Airlines to deal with this ever since but they have done nothing at all! When we called today to ask why his claim is not progressing we had the misfortune of speaking with Jamal from head office who is one of the rudest employees I have ever encountered. First of all, he insisted that American Airlines didn’t even fly to Berlin (seriously?😳) and when he finally figured out that they do in fact fly there on a regular basis, he told us that there are 6000 other people in front of us who have also had all of their belongs ruined in the last week and there was nothing at all he could do to help us. He told us that Maclean will just have to wait indefinitely to have his stuff replaced. I guess, what should we expect from an airline that recently dropped Abby Lee Miller out of her wheel chair and onto the floor and didn’t even do some much as ask if she was ok. The airport staff had to step to help. This all reflects on their company culture and upper management. If EVERYONE could PLEASE SHARE this and go to our TWITTER @frey8erin and @macleanfrey and RETWEET maybe it will catch the attention of someone who can get some help for Maclean as it seems that there is no other way. He will also be posting on his @macleanfrey Instagram tomorrow so if you could also like and comment there, we would really appreciate it. if you ask me 6000 bags ruined every week does not seem like a very good record so we will never fly with American Airlines again and if you like your belongings, I encourage else not to either! #americanairlines #airlineproblems #terriblecustomerservice #americanairlinesproblems #baggageissues

javier.quant I have lost 4 suitcases and they do not give me information. We leave from Managua to Barcelona with connection in Miami on flight AA0928. Then flight AA0038 from Miami to London Heathrow. Finally we took the BA474 flight to Barcelona. I do not know in which part the suitcases would be lost. In Managua we were told that the suitcases would come to Barcelona and they even put a red ribbon on them so they would know that the suitcases had to come to Barcelona. Today you do not give us any information about the suitcases, yesterday they told me that they would come on the BA480 flight and we were waiting at the airport until 6 and nothing, already tired and starving we had to go disconsolate to our house. To mention that your company did not even bother to keep us informed about the status of our bags. I hope this is solved soon and they give me a coherent and efficient response.

sweetevelynn__ They don’t stand by their policy cancel both of my flights that I had to get to my son that is a minor that was unsupervised due to I was supposed to be there Thursday night they didn’t notify us we had to find out by somebody siting next to us had to wait in a long line to wait for customer assistance one of their staff gave us a slip to call a customer service number get to the counter to find out that customer service cancel our flights with out us telling them which lead to them tellin is they can’t get us a ticket they didn’t put the refund back on my card so I had to rent a car to drive to Florida to get to my son it’s a shame I had to put out extra money I paid for my baggage to checkin they didn’t help me wit getting a rental or nothing the worst airline out here😡

asrikanta @americanair @british_airways between Chicago and London our carry on bags that American made us check were lost (not to mention every flight we went on was cancelled or delayed- 24 hours to get to Scotland!) Now both airlines are saying that it is the responsibility of the other airlines to get us our bags and are making us communicate between airlines to make sure we get our bags. It is incredibly frustrating and we are spending most of our vacation for my husbands 40th birthday on the phone (or holding on the phone) and not spending it out exploring. Customer service from both airlines has been horrible. File reference numbers from one airline doesn’t translate to the other, no one is taking responsibility.

oh.thatstray A week ago, I flew from ATL-LAX on American Airlines for the first time. My brand new bag which I bought 4 years ago when I first went to college was broken by the agents in LAX. I have a huge crack in the middle of my bag and 2 of my weeks are broken! AA REFUSES TO CALL ME BACK OR HELP ACCOMMODATE ME FOR MY $400 BAG! Every agent I spoke with was extremely rude and corporate supervisors/managers refused to return any of my calls or emails! I told them I won't be able to buy a new bag because I am a broke college student and have no help. THIS IS HOW THEY TREAT BLACK PASSENGERS? Is it because I'm a black college studet?! #BoycottAmericanAirlines @theshaderoom @foxnews @abcnews @cnn

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