アメリカン航空のインスタグラム(americanair) - 7月4日 23時08分

For the last decade, Roy Wallace-Reeves has been living a storybook American life, but for one missing piece: He wasn’t officially American. Last week, the U.K. native — General Manager of our operation at Buffalo Niagara International Airport — stood aboard the U.S.S. Little Rock and became a U.S. citizen.
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#AATeam #IndependenceDay #FourthOfJuly #AmericanAirlines

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acroyogaover50 Great is that mean he’s going to help the customers?! My son, @macleanfrey flew to Berlin as part of his dance program at New York University and American Airlines lost his luggage. They delivered it 3 days later to the wrong address and when they did finally deliver it to him on the 4th day, literally all of his belongings were soaking wet and moldy! He doesn’t even have underwear. We have been trying to get American Airlines to deal with this ever since but they have done nothing at all! When we called today to ask why his claim is not progressing we had the misfortune of speaking with Jamal from head office who is one of the rudest employees I have ever encountered. First of all, he insisted that American Airlines didn’t even fly to Berlin (seriously?😳) and when he finally figured out that they do in fact fly there on a regular basis, he told us that there are 6000 other people in front of us who have also had all of their belongs ruined in the last week and there was nothing at all he could do to help us. He told us that Maclean will just have to wait indefinitely to have his stuff replaced. I guess, what should we expect from an airline that recently dropped Abby Lee Miller out of her wheel chair and onto the floor and didn’t even do some much as ask if she was ok. The airport staff had to step to help. This all reflects on their company culture and upper management. If EVERYONE could PLEASE SHARE this and go to our TWITTER @frey8erin and @macleanfrey and RETWEET maybe it will catch the attention of someone who can get some help for Maclean as it seems that there is no other way. He will also be posting on his @macleanfrey Instagram tomorrow so if you could also like and comment there, we would really appreciate it. if you ask me 6000 bags ruined every week does not seem like a very good record so we will never fly with American Airlines again and if you like your belongings, I encourage else not to either! #americanairlines #airlineproblems #terriblecustomerservice #americanairlinesproblems #baggageissues @foxnews @msnbc @todayshow @americanair

milla_lopez @americanair This past weekend I traveled with my parents, my sister, my 5 year old niece, my 14 year old daughter and 17 year old son from Miami to LA nonstop and our return flight was suppose to be on Saturday from LA to Denver and then to Miami, but it wasn’t like that. The last email my sister and I got before loosing signal on the plane was that our flight from Denver to Miami had been canceled and instead would be departing Denver at 6am and arriving in Charlotte, NC at about 10:30am and would then depart Charlotte at 3pm towards Miami. So when we arrived in Denver and finally made it to an AA counter it was about 11:30-11:45. An agent helped us out and booked us on the first flight out which was at 5am. He also provided us with a hotel room to only shower and change since we had to be back in the airport at the latest 3:30am and by the time we got to the hotel and checked in it was 1:30am. Again we were only able to shower and change clothes as the only shuttle we can take back to the airport would depart at 3am in order to make it back on time as the hotel was 15 miles away from the airport and as the security check point gets super backed up (and sure enough it was). Well, we arrive in Charlotte at 10:30am and we’re all supposed to leave on the 2:55pm flight, but my 2 minor kids were placed on standby and of course I would never leave without them. And sure enough the kids didn’t make it on that fight. Only my sister, my niece and both my parents. Luckily, my kids and I were able to be placed on the next flight out. To top it off, the bag we checked in in LA didnt make to Miami until 2 days later. This was by far the worst experience we have had with American Airlines. How can you place 2 minors on stand by? We all went with more then 24 hrs without sleep. Just imagine a 5 year old without sleep! My sister and I even missed work because we were just way too exhausted.

missteentacobell Hi @americanair, I am curious to know what is going on on your end that is creating all of these flight cancellations. Myself and many other passengers have been getting mixed reasonings from americanair staff and customer service including desk and phone staff. We have been told these cancelations were due to maintenance, a security issue, AND weather. There were over 150 people sleeping on the floor of PHL airport for 2 days with no accommodations such as temporary hotel stays or food. We were left without toiletries and luggage. Several minors flying solo were left to all their eyes or without any assistance or guidance from airline staff. There are families with toddlers and newborns wondering how many diapers they have left to ration before the next time we would board a plane and sit on the tarmac for several hours locked on a plane without air conditioning only to be told to deboard and stay another night on the airport floor.

albertramosjr8 To: Executive Team American Airlines This message was sent to the Executive Team, the Board of Directors, and the Public Relations Team of American Airlines AA REF#1- 28462647800 Please see the following email thread below as the recent experience my family and I had on July 6th and July 7th is absolutely unacceptable. As a long-time valued customer, current shareholder, and avid business traveler, I highly recommend that you remedy this issue immediately, or I will take further action that not only will impact your bottom line negatively, but will send ripples to my business connections that choose you, the corporate partnerships that we have created with you, and will impact your brand as a whole, including the many business connections on LinkedIn. Find my email

oh.thatstray A week ago, I flew from ATL-LAX on American Airlines for the first time. My brand new bag which I bought 4 years ago when I first went to college was broken by the agents in LAX. I have a huge crack in the middle of my bag and 2 of my weeks are broken! AA REFUSES TO CALL ME BACK OR HELP ACCOMMODATE ME FOR MY $400 BAG! Every agent I spoke with was extremely rude and corporate supervisors/managers refused to return any of my calls or emails! I told them I won't be able to buy a new bag because I am a broke college student and have no help. THIS IS HOW THEY TREAT BLACK PASSENGERS? Is it because I'm a black college studet?! #BoycottAmericanAirlines @theshaderoom @foxnews @abcnews @cnn

richardcorchoolaya my dear AA ! I am so disappointment with you , that I don’t know how to start ... I trust you since the beginning of our relationship ; you offered me a Credit Card with the advance of obtain points for future flights , I trust you so deeply that I always book our flights with you ...... but today you shows that you don’t care about me ?; you obly cares about money and your own benefits ; you don’t think of me as a person , as a human with a lots of necessities ; today you lost my credibility for you !! I am so hurt that I am thinking on break my relation with you , so sad today with you ???

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