west elmのインスタグラム(westelm) - 6月28日 09時43分

Furniture should work hard for you! 💪 The Ruby Storage Coffee Table is a clever multi-tasker that hides anything you want to keep within reach but out of sight. ✨ #storagefordays #storagefurniture #familylivingroom #smallspaceliving #apartmentlife #whitebrickwalls #modernfurniture

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relentlessnyc @westelm SO I PURCHASED AN EXPENSIVE SODA FROM A NYC WEST ELM SHOWROOM OVER 8 WEEKS AGO. The sales person didn’t tell me it was a six week wait until after I signed the credit card receipt. I waited 6 1/2 weeks until I called them and a woman politely told me that my sofa was in some dispatch center ready to be delivered to me within a few days. Wait for the email they said. I waited another week patiently and then called again and was told by a man that my sofa was still being constructed! Nobody can tell me when it’s going to come I’m so completely absolutely honestly disappointed. If it ever shows up I hope I’m not disappointed also with the product itself. But at this point West Elm can only do wrong it seems. I should never of went there. Regrets.

relentlessnyc @westelm Jennifer it doesn’t matter. I contact your sales reps and they tell me they can tell me NOTHING! One finally told me it was to be delivered on July 4th!!! Just checked the progress thru my order # and what do you know! Now expected delivery is July 24th!! What a joke your company is. And even sadder they won’t let me cancel the order and when I get it and if I’m not happy with the item. Too bad. It’s mine. No returns. If it ever really arrives.

myskinregime @relentlessnyc their customer service is the worse! they literally just stole $3000 for me, did not being my sofa and cant seem to issue a refund, and aside they told me after waiting for 1 year that I will not receive any compensation because I asked for a refund instead of waiting for a new sofa

angelabright23 @westelm it's been two days since you said you'd get back to me about my duvet cover that I ordered on APRIL 25!!! Do you guys just take people's money and then never deliver the product? I thought this was a high end respectable business. #whereismyorderwestelm #westelmsteals

westelm @myskinregime I am sorry to hear you're having difficulty with your refund. Please email your order details to [email protected] so I can address this with you. Thank you, Brian

outloudkat @angelabright23 it took my roommate approx 4 months for the rug she ordered to be delivered. It was infuriating madness at the time but she loves in love with the rug now, so...???

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