west elmのインスタグラム(westelm) - 7月22日 10時20分

Built using #passivehouse construction, this energy-efficient family home in NJ marries gorgeous design + sustainability 🌎🌲 #gogreen #responsibledesign #sustainablehome #energyefficiency #savetheearth #oneearth @mowerymarsharchitects

[BIHAKUEN]UVシールド(UVShield)

samanthasilverstein @westelm I’ve been trying to get an update on where my Haven sectional is for weeks now as well as a rug I ordered. I’ve contacted customer support multiple times and am constantly transferred to different associates who provide no information. This is honestly one of the most frustrating furniture experiences ever. I don’t know why I’m paying hundreds of dollars in delivery fees when I could’ve ordered a custom piece from a different store with free shipping.

a_s_p_a_ce @westelm Hi Mary. It wasnt just the delayed delivery. I also received no confirmation until I contacted west elm. In addition I have called 3 times and emailed twice and have been advised that someone would get back to me everytime with an update. So far I am in the dark about exactly where my order is and what the timescales of delivery are.

a_s_p_a_ce I am horrified with West Elm customer service and the fact I have still not been able to be provided an update of where the rug is that I bought over a week ago now. I have emailed numerous times and the replies have been generic and have had such bad grammar that I actually was concerned I had purchased the rug from a scam/fake website

westelm @samanthasilverstein Hello - We are very sorry to hear your order has not arrived. It does not appear that we have received an email from you so can you please email us at [email protected] with your order information? We would be happy to help! Thank you! -Sara

westelm @jgambleft I apologize for your orders delayed delivery! This is not the experience we want our customers to have! We would be happy to get you the most up to date info on your order. Please email [email protected] with your order details. Thank you. -Mary

jgambleft I’ve waited over a month for an ottoman and the date keeps getting pushed back. I called and was told it would arrive this week but online is now showing August. Weeks of sending messages and no response.

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